POLICIES EN

Exchange Policy

  1. Without prejudice to the contractual and statutory warranty provisions, the consumer has the right to exchange the product purchased from the store within seven (7) days from the date of receiving the product. Exchanges are not accepted after the seven-day period.
  2. To be eligible for an exchange, the product must be in good condition and unused, and the consumer must not have benefited from or used the product. The store reserves the right to inspect the product before approving the exchange to ensure that it is in its original condition.

The consumer is responsible for the shipping costs associated with the exchange. For international exchanges, the consumer is responsible for all shipping costs and for handing the product over to the shipping company. In the event of a defective product or an error by the store, the consumer will be compensated accordingly.

Exchanges are not accepted in the following cases:

  1. Products that were manufactured specifically according to the consumer’s request or customized specifications, except for products that are defective or do not comply with the specifications provided by the consumer.
  2. Used video tapes, CDs, DVDs, or computer software.
  3. Newspapers, magazines, publications, books, or other similar written works.
  4. Products that have been damaged due to improper handling or misuse by the consumer.
  5. Contracts related to accommodation, transportation, or catering services.
  6. Products involving software or digital programs downloaded online.

Return Policy

  1. Without prejudice to the contractual and statutory warranty provisions, the consumer has the right to cancel the purchase and return the product purchased from the store within seven (7) days from the date of receiving the product. Returns are not accepted after the seven-day period.
  2. To be eligible for a return, the product must be in good condition and unused, and the consumer must not have benefited from or used the product. The store reserves the right to inspect the product before approving the return to ensure that it is in its original condition.
  3. The consumer is responsible for all costs associated with the return. For international returns, the consumer is responsible for all shipping costs and for handing the product over to the shipping company. In the event of a defective product or an error by the store, the consumer will be compensated accordingly.

Returns are not accepted in the following cases:

  1. Products that were manufactured specifically according to the consumer’s request or customized specifications, except for products that are defective or do not comply with the specifications provided by the consumer.
  2. Used video tapes, CDs, DVDs, or computer software.
  3. Newspapers, magazines, publications, books, or other similar written works.
  4. Products that have been damaged due to improper handling or misuse by the consumer.
  5. Contracts related to accommodation, transportation, or catering services.
  6. Products involving software or digital programs downloaded online.